Refund & Return Policy

Thank you for shopping at ShopZone24.
If you are not completely satisfied with your purchase, we are here to help.

1. Returns

  • You have the right to return items within 14 days of receiving your order (EU Consumer Rights Directive).
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain types of goods are exempt from being returned, such as:
    • Perishable goods (e.g., food, flowers)
    • Personalized/custom-made products
    • Intimate or hygienic goods (e.g., cosmetics, underwear) if opened

2. Return Process

To initiate a return, please:

  1. Contact us at [transporter.usluge@gmail.com] with your order number and reason for return.
  2. We will provide you with instructions on how and where to send your package.
  3. Customers are responsible for return shipping costs, unless the product is defective or incorrect.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.
  • If approved, your refund will be processed to your original payment method within 7–14 business days.
  • Shipping costs are non-refundable (unless we shipped the wrong or defective item).

4. Exchanges

  • We only replace items if they are defective, damaged, or the wrong item was sent.
  • If you need an exchange, please contact us at [transporter.usluge@gmail.com].

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately with photos as proof, and we will arrange a replacement or full refund at no extra cost.

6. Contact

For any questions regarding returns and refunds, please contact us:

Email: [transporter.usluge@gmail.com]

Last updated: [24.08.2025]