Privacy Policy

At ShopZone24, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our online shop.


1. Controller

The controller responsible for data processing within the meaning of the General Data Protection Regulation (GDPR) is:

shopzone24.eu


2. Data We Collect

We may collect and process the following personal data:

  • Name, address, email, phone number (for order processing and shipping)
  • Payment details (processed securely via our payment providers – we do not store full payment information)
  • Account details (if you register for a customer account)
  • Communication data (when you contact us via email or contact form)

3. Purpose of Processing

We process your personal data for the following purposes:

  • To process and deliver your orders
  • To manage customer accounts and provide support
  • To handle payments and prevent fraud
  • To comply with legal obligations (e.g., tax and accounting requirements)
  • With your consent: to send newsletters, promotions, or product updates

4. Legal Basis

Data processing is based on:

  • Art. 6(1)(b) GDPR: performance of a contract (order processing)
  • Art. 6(1)(c) GDPR: legal obligations
  • Art. 6(1)(f) GDPR: legitimate interest (e.g., fraud prevention, website security)
  • Art. 6(1)(a) GDPR: consent (e.g., newsletter subscription)

5. Data Sharing

We only share your data with third parties when necessary:

  • Shipping providers (for order delivery)
  • Payment providers (for secure transaction processing)
  • IT service providers (hosting, website maintenance)
  • Legal authorities if required by law

6. Data Retention

  • We retain your data only as long as necessary for the purposes mentioned above.
  • Legal storage obligations (e.g., tax law) may require us to keep certain data for up to 10 years.

7. Cookies & Tracking

  • Our website uses cookies to improve user experience, enable basic functions (shopping cart, login), and analyze traffic.
  • You can manage or disable cookies in your browser settings.
  • For analytics or marketing cookies, we only use them with your consent.

8. Your Rights (GDPR)

You have the right to:

  • Access your personal data (Art. 15 GDPR)
  • Rectify inaccurate data (Art. 16 GDPR)
  • Request deletion (“right to be forgotten”) (Art. 17 GDPR)
  • Restrict processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Withdraw consent at any time (Art. 7 GDPR)
  • Lodge a complaint with a supervisory authority (Art. 77 GDPR)

To exercise these rights, please contact us at [transporter.usluge@gmail.com].


9. Security

We use technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the date of the last update.

Last updated: [24.08.2025]